Cancellation & Refund Policy
Cancellation and Refund Policy

Refund Policy Overview

Non-Refundable Offerings: Most of our services, such as airline tickets, hotels, pre-paid car rentals, vacation packages, and associated service fees, become non-refundable 24 hours after booking.

Exception for Trip Protection Insurance: Notably, trip protection insurance is eligible for a refund within 10 days of purchase, provided travel hasn't commenced, and cancellation is initiated through our customer service center. All cancellations must be conducted via phone.

Refund Request Conditions

Refund requests are contingent upon specific conditions, including applying for cancellation, adhering to fare rules allowing refunds, avoiding "no show" status, and obtaining supplier waivers for cancellation and refund processing.

Unfortunately, a precise timeline for refund processing cannot be provided, as it follows a sequential format.

Processing and Collaboration

Upon receiving your cancellation request, our customer service agent will send an acknowledgment email with a tracking number, though this doesn't guarantee a refund.

We collaborate with suppliers (airlines, hotels, and car rental companies) to secure waivers based on their rules.

Timeframe for Refund Process

The entire process, from request to credit on your statement, may take 60-90 days.

Post-ticketing Service Fees post-ticketing service fees, applied on a per-passenger, per-ticket basis, are non-refundable, except when a supplier-authorized refund or waiver is obtained.

If the supplier doesn't process the refund, our post-ticketing service fees for agent-assisted refunds will be reimbursed, excluding booking fees for the original reservation.

Important Note

Suppliers typically impose penalties for refunds, and customers should be aware of this aspect.

For the security reasons, Fare Hub Flight shall only cancel over the phone, and not by email.